Refund Policy - GLEMINI

Return & Refund Policy GLEMINI.COM

The GLEMINI Online Store is operated by Double H White Leaf. We are committed to
maintaining the highest standards of quality and authenticity in our jewellery.
By placing an order on www.glemini.com, you acknowledge and agree to the terms set out
in this Return & Refund Policy.

Returns are accepted only under the following conditions:

The product received is damaged, defective, or incorrect and
The return request is made within 24 hours of receiving the item and
The item is unused, unworn, and in its original condition as well as
Original packaging, certificates (if any), and proof of purchase are included
Requests submitted after 24 hours of delivery will not be accepted.

The following items are not eligible for return or refund:

Engraved or customised jewellery
Made-to-order or personalised items
Products showing signs of wear, damage, or alteration after delivery
Items damaged due to improper use, handling, storage, or exposure to chemicals
Sale or discounted items (unless defective at the time of delivery)

To initiate a return, customers must contact GLEMINI customer support within 24 hours of
delivery and provide:

Order number
Clear photographs or videos of the item
A brief explanation of the issue

All returns are subject to prior approval by Double H White Leaf. Items returned without
approval will not be accepted.

All return shipping costs are the responsibility of the customer
Items must be securely packaged to prevent damage during transit
Double H White Leaf is not responsible for lost, delayed, or damaged return
shipments

Upon receiving the returned item, Double H White Leaf will submit the jewellery to a
certified gemological laboratory to verify the authenticity and condition of the returned
product.

The cost of laboratory testing and verification will be deducted from the original payment
amount, along with any other associated costs, including but not limited to:

Return handling fees
Administrative charges
Shipping-related costs (if applicable)

Refunds will be processed only after:

The returned item is received
The gemological laboratory report confirms authenticity
All associated costs are calculated and deducted
Refund processing may take approximately 7 to 21 business days from the date the
laboratory report is received and approved.

Approved refunds will be issued to the original payment method used at checkout.
Please note that once the refund is processed by GLEMINI, additional time may be required
for the amount to reflect in your account. This delay depends on the payment service
provider or financial institution and is beyond our control.

Double H White Leaf reserves the right to refuse a return or refund if:

The item fails laboratory authentication
The return conditions outlined in this policy are not met
The product has been worn, altered, or tampered with after delivery

This Return & Refund Policy may be revised at any time at the sole discretion of Double H
White Leaf. Updates will take effect immediately upon publication on www.glemini.com.

For return requests or questions regarding this policy, please contact us through the contact
details provided on www.glemini.com.

Return & Refund Policy GLEMINI.COM

Returns are accepted only under the following conditions:

The following items are not eligible for return or refund:

To initiate a return, customers must contact GLEMINI customer support within 24 hours of
delivery and provide:

Refunds will be processed only after:

Double H White Leaf reserves the right to refuse a return or refund if:

Contact Us

Double H WhiteLeaf

Terrene Group Pty Ltd

Return & Refund Policy GLEMINI.COM

Returns are accepted only under the following conditions:

The following items are not eligible for return or refund:

To initiate a return, customers must contact GLEMINI customer support within 24 hours ofdelivery and provide:

Refunds will be processed only after:

Double H White Leaf reserves the right to refuse a return or refund if:

Contact Us

Double H WhiteLeaf

Terrene Group Pty Ltd

To initiate a return, customers must contact GLEMINI customer support within 24 hours of
delivery and provide: